General Conditions of Use

GENERAL TERMS OF USE

MARRAKECH BEST DESTINATION
Last updated: 13/05/2025

1. Services Offered

MARRAKECH BEST DESTINATION offers a wide range of tourism services designed to provide a unique experience in Morocco. The main services include:

1.1 Organized and Private Tours

• At MARRAKECH BEST DESTINATION, we specialize in guiding both groups and individual travelers throughout Morocco, offering a wide variety of unique experiences. Whether clients are interested in cultural visits to the country’s most iconic cities, desert explorations, luxury routes with exclusive accommodations, or journeys through the majestic Atlas Mountains, our tours are tailored to meet the interests and needs of each customer. Accompanied by expert guides, our travelers will enjoy an authentic and memorable experience in every corner of this fascinating country.

1.2 Day Trips

• We offer clients the opportunity to join half-day and full-day excursions across Morocco, providing enriching and unique experiences while exploring the country’s wonders. Whether discovering the secrets of Marrakech, venturing into the Atlas Mountains, or exploring the majestic desert, our trips are designed to match each traveler’s interests and preferences, ensuring a personalized and authentic experience.

1.3 Desert Routes

• At MARRAKECH BEST DESTINATION, we organize unforgettable camel rides and excursions through Morocco’s most iconic deserts, such as Merzouga and Zagora. Our tours include the unique experience of spending the night in authentic desert camps, where travelers can enjoy a traditional Berber dinner under a starlit sky, surrounded by majestic sand dunes. Along the journey, our expert guides share local stories and traditions, offering an authentic experience that connects travelers with the magic and mystery of the Moroccan desert.

1.4 Accommodation and Transportation

• We offer bookings in carefully selected hotels, riads, and desert camps, tailored to the comfort level of each client. Both luxury and budget options are available to ensure a unique and personalized experience for all preferences and budgets.
• We provide private transportation in modern and comfortable vehicles, always accompanied by professional drivers to ensure a safe and pleasant journey at all times.

1.5 Local Guides and Personalized Activities

• We offer expert guides specialized in local culture and archaeology, fluent in multiple languages, to enrich your experience. We also provide unique activities such as Moroccan cooking classes, Atlas hikes, visits to traditional markets, and much more.

1.6 Assistance and Transfers

• We offer exclusive private transfers to and from Marrakech airport, ensuring a stress-free experience from the moment of arrival. Our highly professional, local-knowledgeable drivers will welcome clients at the airport with a personalized sign, making identification easy. We also provide full airport assistance to help with formalities and luggage, guaranteeing a smooth and comfortable arrival and departure. This service is available 24/7 to match flight schedules and ensure worry-free travel from the very beginning.

2. Bookings and Payments

To confirm the booking of services offered by Marrakech Best Destination, the client must follow the steps below:

2.1 Booking Process

• The client may book through the official website, by phone, or by email. Once the booking is made, a confirmation will be sent along with full details of the contracted service (itinerary, accommodation, transportation, etc.).

2.2 Initial Payment

• To confirm a reservation, the client must pay a deposit previously agreed with the agency, which will vary depending on the type of service contracted. This payment may be made by bank transfer, credit card, or approved online payment platforms. The deposit amount will be specified in the booking confirmation and is required to guarantee the reservation. The remaining balance must be paid according to the conditions set in the service contract.

2.3 Final Payment

• The remaining balance must be paid before the trip starts, either before arrival in Morocco or, if agreed with the client, at the beginning of the activity. Payment may be made by legally accepted methods, such as bank transfer, credit card, or—in accordance with legal regulations and agency approval—in cash. It is essential that the remaining balance is paid within the established timeframe to ensure proper execution of the services and avoid any inconvenience.

2.4 Booking Confirmation

• The booking will only be considered confirmed once the initial deposit has been received and confirmed by Marrakech Best Destination, and the client has received a confirmation email or message including payment receipt and booking details.

2.5 Payment Methods

• Bank transfer: Banking information will be provided once the reservation request is made.
• Credit or debit card: Card payments will be processed through a secure payment system, ensuring the protection of personal data.
• Online payment platforms: Online platforms may be used, as long as permitted by the agency, always choosing the most secure option for the client and in accordance with current regulations.

The client must choose the most convenient payment method, and the agency reserves the right to select the safest option according to its procedures and policies for the proper execution of the services.

3. Prices

3.1 Service Pricing

• Prices are expressed in Moroccan dirhams (MAD), unless otherwise specified by the client at the time of booking.
• The total price includes all services confirmed by the agency. Any additional services requested by the client, such as extra meals or visits not included in the itinerary, will be charged separately.

3.2 Price Changes

• Marrakech Best Destination reserves the right to modify prices at any time due to changes in operational costs (fuel, tourism taxes, etc.).

3.3 Taxes and Extras

• Prices do not include certain expenses that may arise during the trip, such as beverages, tips, optional activities not specified in the itinerary, or travel insurance.

Clients will be informed of any additional costs before confirming their booking.

4. Cancellations and Changes

4.1 Client Cancellation

For day trips and short activities:

• Cancellations made more than 48 hours in advance: full refund.
• Cancellations between 48 and 24 hours before start: 50% refund.
• Cancellations less than 24 hours in advance or no-show: non-refundable.

 For multi-day tours or trips

• Cancellations made more than 15 days in advance: full refund minus administrative or transfer fees.
• Between 14 and 7 days: 30% of the total retained.
• Between 6 and 3 days: 50% of the total retained.
• Less than 72 hours before start or no-show: no refund.

4.2 Cancellation by MARRAKECH BEST DESTINATION

If, due to force majeure (extreme weather, safety incidents, government decisions, etc.), the agency is unable to deliver the service, the client will have the right to:

• Reschedule the activity at no extra cost, or
• Receive a refund of the amount paid, minus any incurred expenses such as booking fees or non-refundable services.

4.3 Booking Modifications

Clients may request changes to tour dates, itineraries, or services, subject to availability and associated costs (e.g., rate differences, accommodation changes, etc.).

5. Liability

5.1 Agency Responsibility

• MARRAKECH BEST DESTINATION is committed to providing the contracted services as described in the itinerary and ensuring that associated providers (hotels, transport companies, guides) offer safe and quality services.
• The agency will not be held responsible for delays, accidents, personal injuries, or losses caused by circumstances beyond its control, such as natural disasters, strikes, changes in local regulations, or actions by third parties.

5.2 Disclaimer

• MARRAKECH BEST DESTINATION is not responsible for any damage or personal loss during the use of optional services or additional services not explicitly included in the original booking.
• The agency is not liable for lost luggage at the airport or for any other incidents related to air transport.

6. Data Protection

6.1 Collection of Personal Data

• MARRAKECH BEST DESTINATION collects clients’ personal data for booking management and the proper provision of tourism services. This data may include name, email address, phone number, travel preferences, and booking details.

6.2 Data Processing

• All personal data will be processed in accordance with Moroccan Law 09-08 on the protection of personal data and used exclusively to manage the contracted services.

6.3 Client Rights

• Clients have the right to access, correct, delete, or block their personal data, and to oppose its use for commercial purposes. To exercise these rights, clients may email: contact@https://marrakechbestdestination.com/.

7. Jurisdiction and Applicable Law

7.1 Applicable Law

• These conditions are governed by the applicable legislation of the Kingdom of Morocco. Any amendments to the service terms will be made in accordance with Moroccan laws in effect at the time of implementation.

7.2 Jurisdiction

• Any dispute related to the interpretation or execution of these conditions shall be resolved by the competent courts of Marrakech, to which both parties expressly submit, waiving any other jurisdiction.